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Modern Feature Updates and Improvements - January 2024

Communities

Communities - Introducing the @everyone Tag and Enhanced Notifications

Hello everyone! We’re thrilled to share some exciting updates in our latest release, aimed at boosting user engagement within Communities.

New Features:

  1. Enhanced Notifications:

    • Post Like Notification: Post authors will now receive In-App notifications when their posts are liked by other group members.
    • Comment Like Notification: Comment authors will be notified In-App when their comments receive likes.

  2. New Broadcast Mention – @everyone:

    • Group members can now use the @everyone mention to notify all group members about a new post or comment. This will trigger both email and In-App notifications, ensuring everyone stays updated.

Enhancements:

We’ve added support for In-App notifications for various events, including:

  • New member requests to join a group.
  • Approval, decline, or receipt of group joining requests.
  • Revocation of paid group access.
  • Availability of new courses in a group.
  • New members joining a public group.

Fixes:

  • Resolved an issue preventing the deletion of two consecutive courses from a group under specific scenarios.

This release is a leap forward in enhancing user engagement, offering community owners more tools to keep members actively involved and informed. 🚀👥🔔

Communities - Mobile Enhancements Update

Hello everyone! We’re delighted to share some significant updates and fixes in this release, aimed at enhancing the mobile user experience:

Enhancements:

  1. Hamburger Menu and Side Bar:

    • We’re introducing a Hamburger Menu for quick and convenient access to essential functionalities, previously missing for mobile device users.
    • The Side Bar allows for smooth navigation through the app, contributing to a more organized and intuitive user experience.

  2. Channel and Group Switching on Mobile:

    • Switching between channels and groups is now effortless with an intuitive interface on mobile devices.
    • Access the Switch Channel and Group features for seamless navigation on mobile.

  3. Bottom Navigation Bar:

    • The new Bottom Navigation Bar significantly improves mobile navigation, providing quick access to key app features and sections.
    • User interface enhancements ensure a streamlined and user-friendly experience.

  4. Mobile Native Comment Editor and Drawers Enhancements:

    • Enjoy a more native feel with the Mobile Native Comment Editor, designed for efficient comment management.
    • Enhanced existing drawers and added new ones to key user interactions, ensuring a smoother and more responsive experience on mobile devices.

  5. Notification Mobile Screen Enhancement:

    • The Notification screen on mobile devices has been improved for a more informative and engaging experience.
    • Manage and respond to notifications easily with the enhanced mobile notification interface.

This release brings significant improvements to the mobile interface, enhancing the beauty and functionality of the application for mobile users. Look forward to the upcoming integration of a unified Bottom Navigation Bar across all our apps, further streamlining the user experience. 🚀📱👍

New Feature in Communities - Member Approval

We’re thrilled to announce a significant enhancement to our community platform: the introduction of Membership Questions. This feature is a game-changer for community owners and administrators, enabling them to collect essential information from potential members. It streamlines the onboarding process and contributes to building a more engaged and purposeful community.

Key Features:

  1. Customizable Questions:

    • Community owners can now add up to three tailored membership questions from group settings.
    • These questions can be designed to gather specific information, ensuring potential members are a good fit for the community.

  2. Diverse Answer Types:

    • The membership questions offer various answer types for greater flexibility:
      • Text: For detailed, open-ended responses. 📝
      • Multiple Select: Allows users to choose multiple options from a predefined list.
      • Single Select: Enables members to select a single option from a list.

  3. Universal Applicability:

    • These questions can be applied to any group type, including public, private, or paid groups.

  4. Seamless Joining Experience:

    • Users can answer membership questions during the group joining process, enhancing engagement and streamlining onboarding.

  5. Admin/Owner Review:

    • Administrators and owners can review submitted answers in the “Group Members” section under “Requested,” centralizing the management of incoming member data.

How to Get Started:

  • For Community Owners/Admins:

    • Navigate to your group settings to add or edit membership questions.
    • Choose the question type and customize the wording to align with your community’s needs.

  • For Community Members:

    • Provide insights to the community by answering membership questions during the group joining process.

This new feature is set to transform the way communities onboard and engage with members, ensuring a more cohesive and aligned group dynamic. 🚀👥🌟

Enhancements - Mobile Screen Optimization

What’s New:

  • Optimized Communities Home and Post Timeline for Mobile View: We’ve enhanced the Communities Home and Post timeline specifically for mobile devices, ensuring a smoother and more user-friendly experience.
  • Improved Attachment Previews: Now, attachments have better previews and layouts on mobile screens, significantly enhancing the mobile platform experience.
  • Join Groups via Mobile: Users can now join groups directly through their mobile devices, a feature that was previously unavailable.
  • Enhanced Post Interaction Options: Post edit, delete, and copy link options are now available in a drawer format on mobile, providing a more intuitive and streamlined user experience.

These updates lay the foundation for our mobile app, marking a significant step forward in mobile usability.

Bug Fixes:

  • Owner Deletion Restriction: We’ve addressed a major issue where owners could lose access to groups if their contact was deleted. Now, owners will maintain group access even if their contact is deleted, resolving the most frequently reported problem.

This release focuses on enhancing the mobile experience in Communities, ensuring better accessibility and convenience for users on the go. 📱🚀👥

Email Builder

Elevate Your Email Experience with Loom Video Support 🚀🚀

We’re thrilled to announce the integration of Loom video support in our Email Builder’s Video Element, a feature that has garnered over 142 votes on our ideas dashboard. Now, you can seamlessly integrate Loom videos for an enriched content experience! ✉️✨

Why This Update? 🤗

  • In response to user requests and the increasing popularity of Loom, we’ve upgraded your email-building capabilities. This enhancement allows for the effortless embedding of Loom videos, making your content more dynamic and engaging.

Benefits: 🤩

  • User-Driven Enhancement: This update reflects our commitment to incorporating feedback from our user community.
  • Richer Content Experience: With Loom videos, users can create emails that are not only more engaging but also dynamic.
  • Increased Adoption: Seamlessly integrate Loom videos into your emails, leveraging the platform’s robust features and appealing to Loom’s active user base.

How to Utilize This Feature: 🚀

  1. Go to the Email Marketing Section and open any draft campaign or template.
  2. Add the Video Element: In the Email Builder, find the Video Element section and drag it into your email.
  3. Select Loom in the Video Type Option.
  4. Paste the Loom Video Link in the Video URL section.
  5. Optionally, update the thumbnail if you wish to change the default one automatically added with the Video URL.
    • Note: Older videos without a GIF version will have a static thumbnail.
  6. Adjust other available styling settings to suit your needs.
  7. Preview and Optimize: Make sure to preview the video within the email builder to ensure it complements your design.

Get ready to harness the power of Loom videos in your emails and take your content creation to new heights! 📧🚀🎥

🌟 Streamlined Global Link Customization in Email Builder

We’re excited to announce a new feature in the Email Builder that simplifies the management of link appearances in email content. Now, you can easily set link parameters directly in the Global Appearance section, enhancing the customization process significantly.

🚀 Why This Update?

  • This update, driven by user feedback, aims to streamline the link customization process. With global settings for link appearances, it ensures a consistent look and feel across all email projects.

⭐ Key Benefits:

  • Ease of Consistency: Set link colors and styles globally for a uniform appearance in all emails, ensuring a professional look.
  • Time Efficiency: This feature eliminates repetitive manual adjustments. Set your link parameters once, and see them applied throughout your emails, saving valuable time and effort.
  • Adaptability: Quickly adjust to design trends by modifying link parameters globally, keeping your email content fresh and engaging.

🧐 How to Access:

  1. Navigate to the Global Appearance section in the Email Builder.
  2. Within the Link section, you can update your style and color preferences.

🔄 Flexibility with Inline Editing:

  • Inline edits to links will override global settings, offering the flexibility to meet specific customization needs while maintaining overall consistency.

This enhancement significantly streamlines the email content creation process, striking a balance between simplicity and customization efficiency. 📧🎨🔗

Funnels and Websites

Latest Security Enhancement: Iframe for Sameorigin Toggle 🔑

🌟 Robust Protection Against Clickjacking for Funnels: We’re proud to announce a major security enhancement in our latest update—the introduction of the Iframe for Sameorigin Toggle. This feature enhances the security of funnels by preventing their display in iframes on different domains, offering a robust defense against clickjacking attacks.

🔒 Key Advantages:

  • Enhanced Security: Activating the Iframe for Sameorigin feature significantly reduces the risk of clickjacking. It ensures that funnels can only be embedded in iframes on the same domain, adding an essential layer of security.

🛠️ How It Works:

  • Easy Toggle Control: Users can effortlessly manage iframe settings from the Funnels & Websites module.
  • Protection from Clickjacking: With the toggle activated, funnels are safeguarded from being embedded in iframes on external domains.
  • User-Friendly Approach: This feature allows users to boost funnel security effortlessly, without the need for complex configurations.

🚀 Enabling Iframe for Sameorigin:

  1. Go to the Funnels & Websites settings in your dashboard.
  2. Locate the Iframe for Sameorigin toggle within the settings.
  3. Activate the toggle to significantly enhance your funnel’s security.

🤔 Why It’s Important: Clickjacking attacks pose a serious threat to the security and integrity of funnels. Implementing the Iframe for Sameorigin Toggle is a proactive measure to secure your online presence and protect users from potential security threats.

This update highlights our dedication to delivering powerful, user-friendly tools for digital asset protection, ensuring a safe and secure online experience for our users.

New Margin and Padding Selector in Funnels & Websites Builder 🚀🚀

The funnel builder has been upgraded with a newly redesigned spacing component, offering a more streamlined and user-friendly experience. This update focuses on enhancing usability and providing more flexibility in design customization.

🔥 Exciting New Features: 🔥

  • Variety of Units: Users can now select from a wide range of units for margins and padding, including:
    • px
    • em
    • rem
    • %
    • auto
    • vh
    • vw
  • This variety allows for more precise and diverse design adjustments to suit all types of layouts and screen sizes.

😍 What’s New: 😍

  • Slider Returns: The popular slider feature is back, now more intuitive than before. Depending on the unit selected, the range of the slider will adjust accordingly, offering more control over spacing adjustments.
  • Suggested Values: Each unit comes with a set of suggested values, enabling quick and convenient selection for users. This feature is particularly helpful for streamlining the design process and ensuring consistency across different elements.

🤩 User Experience: 🤩

  • The new spacing component is designed to reduce clutter and enhance the overall design workflow within the funnel and website builder.
  • Its intuitive interface and adaptable settings make it easier than ever to achieve the desired look and feel for your web pages and funnels.

This enhancement is just one of the many ways we are continually improving our funnel and website builder tools, keeping user convenience and flexibility at the forefront. 🚀🌐👨‍💻👩‍💻

Capture Country and Zip Code in Order Form Payments

We’re pleased to announce a new functionality for business users in our order form payments process. Now, you have the option to capture both Zip Code and Country information alongside credit card details.

How This Solves a Key Issue:

  • This feature addresses the challenge of collecting complete billing details in scenarios where additional information is not required for your business use case.

Enabling the Feature:

  • Users can easily activate this setting within the funnel/website builder settings specifically for order forms.
  • It’s important to note that this setting is currently only applicable for connections with Authorize.net and NMI.

Integration with Payment Providers:

  • The captured Zip Code and Country information will be seamlessly sent to Authorize.net or NMI as part of the billing details.

This update enhances the payment process by providing more comprehensive billing information, tailored to the needs of your business. 🚀💳🌍🏠

Payments

New Payment Element in Forms Now Available under Labs

We are thrilled to introduce a new Payment element in Forms, designed to enhance the user experience by enabling the collection of donations and user-defined amounts directly within forms. This feature is a valuable addition for anyone looking to streamline their payment processes.

🔥 What’s New: 🔥

  • New Payment Element in Form Builder: Easily integrate a payment functionality into your forms.
  • Donation Collection: Facilitate the collection of donations through forms.
  • User-Defined Payments: Allow users to enter the amount they wish to pay.
  • Suggested Amount Options: Provide end users with pre-set payment options for convenience.

🤩 How to Use: 🤩

  1. Activate the Payment in Forms feature from Labs.
  2. In the Integrations section, find the new “Payment” element.
  3. Drag and drop this element onto your form canvas.
  4. Connect to a payment gateway and toggle between live and off modes.
  5. Set up both user-defined payments and suggested amounts.
  6. Choose the currency for payment collection.
  7. Customize the appearance with various themes and styling options.

🥳 Key Highlights: 🥳

  • Suggest an Amount Customization: Provide up to 15 suggested amounts and enable an “Other Amount” option for flexible user contributions.
  • User Defined Amount: Users can manually enter the amount they wish to pay.
  • Payment Tracking: Payments are tracked in form submissions and under the “Transactions” section, with export options available.
  • Email Notifications: Receive notifications reflecting the payment status and amount.

Notes:

  • With NMI and Authorize.net, the First Name is a mandatory field for forms with a payment element.
  • Refund amounts are not currently captured.
  • The old API-based Stripe connect is no longer supported.
  • In Calendars with custom forms, the Payment element will not be displayed.
  • Multi-payments with Multi native forms are not yet supported in funnels.
  • Undo/Redo functionality is not available for the Payment element at this stage.

This new feature is set to revolutionize the way payments are handled in forms, offering both flexibility and convenience to users and recipients alike. 🚀💳📄🥳

Customer Payment Information on the Contacts Page

Business users now have an enhanced view of customer interactions with the addition of payment information and history on the contact details page. This feature is designed to streamline the process of monitoring customer transactions and financial engagements.

Key Features:

  1. Comprehensive Payment Overview:

    • Easily access a detailed history of payments made, invoices sent, and subscriptions associated with each contact, along with their current status.

  2. Convenient List View:

    • By default, the latest five entries for each category (payments, invoices, subscriptions) are displayed in a list view on the contact details page.
    • Users have the option to click and view more entries if needed, providing a comprehensive overview of the customer’s financial activities.

  3. Additional Financial Insights:

    • This update complements existing features like the display of customer Lifetime Value (LTV).
    • It also includes the functionality to charge a custom amount directly from the contact details page, enhancing the efficiency of managing customer transactions.

This new capability offers a more integrated and efficient way to keep track of customer payments and financial interactions, all from a single, convenient location. 🚀💼💳📈

Coupon Codes for Subscription Products Now Live

We’re excited to announce that business users can now create coupon codes for both one-time and recurring products. This new feature is accessible under the Payments menu on the Coupons page, offering enhanced flexibility in how discounts are applied and managed.

Key Features:

  1. Targeted Coupon Application:

    • Users have the option to limit coupons to specific products, or set a cap on the total number of times a coupon code can be redeemed.

  2. Discount Options for Future Payments:

    • A notable addition is the ability to apply coupon code discounts to future payments. When this option is selected, the discount will apply to every subsequent transaction for a recurring product.
    • Alternatively, if this option is left unchecked, the discount will only apply to the first payment made during the order submission. Subsequent charges will reflect the full recurring price of the product.

This feature offers business users greater control over their promotional strategies, allowing for tailored discounts that can adapt to both one-time purchases and subscription-based models. 🚀💳🎉

Payment Links for Products Now Live

We’re excited to introduce Payment Links, a versatile and user-friendly solution for selling online without the need for a website. This tool simplifies the process of creating full payment pages and sharing them with customers, all without any coding required.

What is Payment Links?

  • Payment Links allows customers to securely save and reuse payment details, facilitating faster checkouts at numerous Link-enabled online businesses.
  • It’s an ideal solution for businesses selling goods, services, or subscriptions online, particularly if you lack a website or e-commerce capabilities.

Features:

  1. Easy Creation of Payment Links: Quickly generate payment links for both one-time and recurring products and share them with customers.
  2. Payment Tracking: Monitor your payments and manage the activation and deactivation of payment links directly on the platform.
  3. Flexible Configuration: Customize your payment link with various options, including different products, branding text, and payment buttons like pay, donate, subscribe, etc.
  4. Responsive Design: Payment links are designed to be responsive, catering to customers on mobile devices.

Using Payment Links:

  • To create a new payment link, go to Payments -> Payment Links.
  • On the editor page, select a product and price, choosing between recurring or one-time products.
  • Customize using the available options and preview the live link.
  • Click on Preview to see and share the live link with your customers for collecting payments.

What’s Next?

  • Direct Integrations to Email and Email Campaigns, SMS Integrations.
  • More customizations for payment links.
  • Further integrations within the platform.
  • ROI Tracking for better performance analysis.

Payment Links offer a streamlined, efficient way to handle online transactions, opening up new opportunities for businesses to connect with and sell to their customers. 🚀💳🔗🛍️

New Payments Feature for E-Commerce Stores: Inventory Limitation

What’s New?
Business users now have the capability to limit the number of units sold for products on online stores and order forms. This new feature is accessible during the creation of a new product and for existing products on the product creation page. It addresses the significant need to manage inventory for specific products sold through order forms or online stores, proving especially beneficial for businesses in ticketing and event sectors.
Key Benefits:
  • Inventory Control: Set maximum unit sales for products to prevent over-selling.
  • Flexibility: Options to continue sales even when inventory hits zero or to halt sales once the last unit is sold, catering to different business needs and strategies.
  • Real-time Adjustments: Users can adjust the inventory count for a product or a specific variant at any time, with an adjustment history available for review.
This feature enhances inventory management, allowing for more precise control over product availability and sales strategies. Whether for limited edition items, event tickets, or any product where supply needs to be capped, businesses can now ensure they sell exactly as many units as they intend, no more and no less.
Further Details:
Businesses can tailor their sales approach with the flexibility to either continue selling products beyond the inventory limit, ideal for items that can be backordered, or to stop sales immediately once inventory depletes, which is perfect for exclusive or limited-time offerings.
The ability to modify inventory levels and track adjustments provides transparency and control, enabling businesses to respond quickly to demand changes or correct inventory discrepancies.
Stay tuned for further updates and enhancements to our e-commerce and payment solutions,

Automations

"Amount Paid" and "Amount Due" Custom Values for Invoice and Payment Trigger

Enhancement Announcement:

We’ve introduced new fields in the custom value selections for Invoice and Payments triggers. This enhancement is designed to provide more detailed financial information at your fingertips.

Details of the Enhancement:

  • New Custom Values: When setting up an Invoice or Payment trigger, you now have access to two additional values: “Amount Due” and “Amount Paid”. These fields offer more specific financial details related to invoices and payments.

  • Where to Find Them:

    • For Invoices: Navigate to Custom Values → Invoice, and you will find options for both “Amount Due” and “Amount Paid”.
    • For Payments: Go to Custom Values → Payments → Invoice, and there you can select either “Amount Due” or “Amount Paid”.

This update is part of our continuous effort to enhance the functionality and user experience, making financial management more efficient and intuitive. 🚀💼💵📊

IVR Connect Call Enhancement

We’re thrilled to introduce an exciting enhancement to the IVR (Interactive Voice Response) system, focusing on the Connect Call action. This update significantly augments the efficiency and effectiveness of how calls are managed within the system.

About the Enhancement:

  • Multi-Recipient Connect Call: Users can now select up to 10 recipients for the Connect Call action within the IVR system. When a call is initiated, it simultaneously reaches all chosen recipients.
  • Increased Call Pickup Likelihood: This feature is designed to increase the chances of a call being answered promptly. If one recipient is unavailable, the call continues to ring on the other recipients’ lines until one of them picks up.
  • Benefits:
    • Enhanced Lead Conversion: By improving the likelihood of call pickups, this enhancement boosts the potential for lead conversions.
    • Reduced Missed Opportunities: The simultaneous call to multiple recipients decreases the chances of missed calls, thereby reducing missed opportunities.
    • Improved User Experience: Callers are more likely to have their needs addressed quickly, leading to a better overall experience.

This enhancement is a step forward in leveraging technology to ensure that connections are not just made, but made efficiently, enhancing both the user experience and business outcomes. 📞🚀👥

Live Chat Triggers and Actions in Workflows

We’re excited to announce a new feature that integrates live chat more deeply into our workflow system: the addition of live chat triggers and actions. This enhancement is designed to streamline interactions and responses within the live chat environment.

Features:

  1. Live Chat Triggers in Workflows:

    • Easily incorporate live chat triggers into your workflows.
    • To set this up, go to New Trigger -> Customer Reply -> Add a filter for Reply Channel -> Select Live Chat.
    • This allows for the initiation of specific workflow actions based on live chat interactions.

  2. Ability to Add Live Chat Message Actions:

    • Now, you can use the send live chat message action within workflows.
    • This action enables you to automatically respond to live chat messages, enhancing engagement with your end customers.

Benefits:

  • Seamless Integration: Streamlines the process of managing live chat within the existing workflow framework.
  • Enhanced Customer Interaction: Provides timely and automated responses to live chat inquiries, improving customer experience.
  • Efficiency: Saves time and resources by automating responses and actions based on live chat activity.

This update is part of our ongoing commitment to provide comprehensive and efficient communication tools, ensuring a smoother interaction between businesses and their customers. 🚀💬👥

Dashboard

Introducing Call Widgets!

We’re thrilled to unveil our latest innovation: 13 dynamic widgets specifically designed for tracking calls on your dashboard. This new feature provides comprehensive insights into your call activities, elevating performance tracking to an unprecedented level.

📊 Visualize Detailed Call Data:

  • Incoming Calls by Status: View a grouped count of incoming calls based on their status.
  • Outgoing Calls by Status: See a grouped count of outgoing calls based on their status.
  • Total Call Duration: Track the total duration of all incoming and outgoing calls.
  • Average Call Duration: Monitor the average duration of both incoming and outgoing calls.
  • Calls Placed by Call Attendee: Get a total count of outgoing calls, grouped by the user who made the call.
  • Average Call Duration by Call Attendee: Analyze the average duration of incoming and outgoing calls, grouped by the user involved.
  • First Time Call Metrics: Assess first-time call data, including count, average duration, and total duration, along with the status and attendee details.

Note: ‘Call attendee’ refers to the team member who engaged in the call, whether making or receiving it from the customer.

🌟 How to Use:

  • Utilize these widgets to delve into your team’s call performance.
  • Apply various properties and filters to your analysis, such as Call Status, Advanced Settings, Direction, Assigned To, Call Attended By, and Source Type.
  • Discover more about how to effectively use widgets, charts, and filters to enhance your dashboard and call management strategies.

This suite of Call Widgets is a game-changer, offering an elevated dashboard experience and enabling you to optimize your team’s call performance like never before! 🚀📈📞

New Operator for Custom Dashboard Widgets

👀 What’s New?

We’re excited to announce the addition of the “IS ALL OF” operator to dashboard widgets, enhancing your insights and reporting capabilities.
👷 How It Works:
Imagine needing to filter contacts tagged with A, B, and C simultaneously (AND condition). With the “IS ALL OF” operator, you can easily set the filter to “Tags IS ALL OF A, B, C.” This feature allows the widget to display only the contacts that have all three tags, providing you with precise and streamlined data for in-depth insights.
⭐ Why It Matters:
The introduction of the “IS ALL OF” operator simplifies data refinement and tailoring like never before. It’s particularly beneficial for tracking sales, analyzing user behavior, or monitoring specific criteria, ensuring your dashboard delivers the exact insights you need.
🚀 Important Notes:
Contacts with tags A, B, C, and D will also appear when this filter is applied, as they meet the criteria of having tags A, B, and C. This upgrade to your dashboard experience with the “IS ALL OF” operator makes obtaining detailed data insights as straightforward as selecting a filter! 🚀📊

Social Planner

🤩 Multiple TikTok Business Accounts in Social Planner

Release Summary: We’re excited to announce that Social Planner now supports the integration of multiple TikTok Business Accounts. This enhancement complements the existing support for Personal Accounts, broadening the scope for business users on TikTok.

Why This Feature?

  • Brand Presence: Separate TikTok Business Accounts allow for a professional representation of your brand. This helps in establishing a distinct brand identity and maintaining consistent content.
  • Targeted Marketing: Different accounts can be used to target specific demographics or product lines, enabling content customization for various audience segments.
  • Analytics and Insights: Separate accounts facilitate easier tracking of analytics and insights for each business line or product, aiding in the development of informed marketing strategies.
  • Collaborations and Partnerships: Multiple accounts provide flexibility for engaging with different communities, useful for collaborations and partnerships in various niches.

How It Works:

  1. Go to Marketing > Social Planner in your dashboard.
  2. Connect your TikTok Business Account through the Social Planner Setting Integration.
  3. In Social Planner, click on the New Post button to create a new TikTok post.
  4. Select the TikTok Business Account you want to use.
  5. Add your video content. The privacy setting for the TikTok Business post will be set to public by default.
  6. Utilize TikTok features like duet, stitch, and comments.
  7. Schedule your post for the TikTok Business Account.

Specifications for a TikTok Video:

  • Format: MP4, MOV, WEBM
  • Size: Up to 1 GB
  • Duration: 3 seconds – 180 seconds, with a minimum width of 360 px
  • Content Length: Up to 2200 characters

This new feature in Social Planner is designed to amplify your presence on TikTok, offering enhanced capabilities for managing multiple business accounts seamlessly. 🚀💼📱🎥

Add Text, Stickers, and Emoji with Image Editor in Social Planner 🤩

Social Planner now boasts a fantastic image editor feature, enhancing your social media posts with the ability to add text, emoji, and stickers to your images. 🤩🖼️

🚀 Features of Social Planner – Image Editor:

  • Versatile Editing Tools: The editor supports text, emoji, stickers, and transformation tools like scale, crop, rotate, or skew to tailor your image for each social platform.
  • Advanced Adjustments: Refine your images using various overlays and frames to create the perfect look.

How to Use the Image Editor in Social Planner:

  1. Navigate to Marketing > Social Planner in your dashboard.
  2. Create a new post from scratch, select from the template library, or upload via CSV.
  3. Add images to your post and click on the image to access the edit option.
  4. In the edit model, you’ll find options for cropping, filters, and adjustments. With the latest upgrade, you can now embellish your images with text, stickers, and emoji.

Font Support:

  • The editor includes a range of fonts such as Arial, Verdana, Tahoma, Trebuchet MS, Times New Roman, Georgia, Garamond, Courier New, and Brush Script, providing you with numerous options to match your brand’s style.

This upgrade in Social Planner’s image editing capabilities offers a creative and fun way to enhance your social media content, making your posts more engaging and visually appealing. 🚀🎨😄

Forms and Surveys

Enhanced Multi-File Upload Functionality in Form/Survey 🚀🚀

🤩 What’s New? 🤩 We’re excited to unveil significant enhancements to our Multi-File Upload feature in Forms and Surveys. This update is designed to make file management more flexible and user-friendly.

Major Improvements:

  1. File Deletion Capability:
    • Users now have the flexibility to delete individual files from the multi-file upload field. This is made possible with a new, intuitive delete icon next to each file.
  2. Expanded File Accessibility in Exports and Notifications:
    • We’ve improved how file uploads are handled in CSV exports, email notifications, and auto-responders. Instead of providing a link for only the first file, each file in a multi-file upload field will now have its individual link.

🤗 How It Works: 🤗

  • Deleting a File: In the form or survey preview, you can easily delete a file by clicking the delete icon located next to it in the multi-file upload field.
  • Accessing File Links: When viewing CSV exports, email notifications, and auto-responses, each file uploaded via the multi-file upload field will be accessible through its own unique link.

This enhancement to the Multi-File Upload feature is part of our commitment to improving functionality and user experience, ensuring smoother, more efficient processes in forms and surveys. 🚀📁🔗📊

Show/Hide Feature in Conditional Logic for Forms 😍😍

We’re excited to announce the much-anticipated release of the Show/Hide Field Conditional Logic in our Form Builder. This new feature is a game-changer in form creation, offering enhanced dynamics and interactivity for a superior user experience.

🤩 What’s New? 🤩

  • Dynamic Show/Hide Feature: You can now set conditions in your forms to show or hide certain fields based on user inputs. This brings a new level of customization and interactivity, making your forms more intuitive and engaging.

🔥 How It Works: 🔥

  1. Setting Up: Navigate to the Conditional Logic section under the Secondary Header bar in the Form Builder.
  2. Choose Show/Hide Field: Select the Show/Hide Field option to start defining your conditions.
  3. Define Conditions: Specify the conditions under which certain fields should be shown or hidden.
  4. Save and Observe: Once the conditions are set and saved, your form will dynamically respond to user inputs, enhancing the relevance and engagement of your forms.

🥳 Important Notes: 🥳

  • Precedence of Conditional Logic: The conditional logic feature takes priority over the field’s default hidden settings. This ensures that the visibility of a field is primarily controlled by the conditional logic, making the form respond accurately to user interactions.
  • Enhanced Form Responsiveness: With this new feature, you can create sophisticated, responsive forms that elevate the way you collect information and interact with users.

We’re thrilled to see how you’ll leverage this new enhancement to create innovative and responsive forms, further improving your engagement with users. 🚀📝👥

Calendar

Calendars - Enhanced Feature Discoverability

We’re excited to announce an update that will revolutionize the way you interact with new features in Calendars. No longer will you miss out on the latest enhancements and functionalities!

Why This Update?

  • We understand that keeping up with new updates can sometimes be challenging. To simplify this, we’ve introduced a ‘What’s New’ button, serving as your direct line to the latest and greatest features in Calendars. This addition ensures you’re always in the loop and making the most of what Calendars has to offer.

How It Works:

  1. Easy Access to New Features:

    • On any page under the ‘Calendars’ Tab, you’ll find the ‘What’s New’ button.
    • This button highlights the latest updates, making it easier for you to discover new functionalities.

  2. User-Friendly Options:

    • Enable New Features: Click to be redirected to the new feature, enabling you to activate or start using it immediately.
    • Learn More with Help Docs: Access comprehensive documentation for a deeper understanding of new features and how to maximize their potential.
    • Opt-Out Option: If you find certain updates aren’t suited to your needs, opting out is straightforward and only a click away.

This update is part of our ongoing commitment to enhance user experience, ensuring you have easy and immediate access to all new features in Calendars. Stay ahead of the curve and streamline your scheduling like never before! 🚀📆🌟

View Calendar Appointments in User Timezone

We’re excited to announce an update that will revolutionize the way you interact with new features in Calendars. No longer will you miss out on the latest enhancements and functionalities!

Why This Update?

  • We understand that keeping up with new updates can sometimes be challenging. To simplify this, we’ve introduced a ‘What’s New’ button, serving as your direct line to the latest and greatest features in Calendars. This addition ensures you’re always in the loop and making the most of what Calendars has to offer.

How It Works:

  1. Easy Access to New Features:

    • On any page under the ‘Calendars’ Tab, you’ll find the ‘What’s New’ button.
    • This button highlights the latest updates, making it easier for you to discover new functionalities.

  2. User-Friendly Options:

    • Enable New Features: Click to be redirected to the new feature, enabling you to activate or start using it immediately.
    • Learn More with Help Docs: Access comprehensive documentation for a deeper understanding of new features and how to maximize their potential.
    • Opt-Out Option: If you find certain updates aren’t suited to your needs, opting out is straightforward and only a click away.

This update is part of our ongoing commitment to enhance user experience, ensuring you have easy and immediate access to all new features in Calendars. Stay ahead of the curve and streamline your scheduling like never before! 🚀📆🌟

New & Improved Calendar Widget

We are excited to announce a major update to our calendar widget, focusing on a user-centric design to enhance the overall experience and boost booking conversions for our users.

What’s New?

  • Neo Widget Revamp: The Neo widget has undergone a comprehensive redesign. This update introduces innovative UI elements, making the widget more intuitive and visually appealing.

Enhancements:

  1. Introduction of Icons: New icons have been added for calendar details, making the interface more intuitive and easier to navigate.
  2. Timezone Selector: A new timezone selector has been included, offering enhanced flexibility for users across different regions.
  3. Timezone Display: Timezones are now prominently displayed across all widget pages, ensuring users are always aware of the timing specifics.
  4. Interactive Time Slots: Time slots are highlighted on hover, providing immediate visual feedback to users.
  5. Optimized for Mobile: The placement of details has been optimized for mobile users, enhancing usability on smaller screens.
  6. Unified UI Elements: The UI elements across forms have been made consistent, contributing to a more professional and cohesive appearance.

How to Use?

  • This enhanced Neo widget can be activated through Labs. It’s designed to replace the existing widget seamlessly.
  • Important Note for Customization: If you have any CSS customizations applied to the older version, minimal adjustments may be required to align with the updated design.

This redesigned calendar widget is tailored to provide an improved user experience, making appointment scheduling more efficient and visually appealing. Try it out and see the difference it makes in your booking process! 📅🚀👥

Conversations

Contact Engagement Score in the Contact Details Page & Smartlist

We are pleased to introduce the new “Contact Engagement Score” feature, enhancing the way you interact with contacts in both the Conversation Page and Contact Smartlist. This update is designed to provide deeper insights into your contacts’ engagement levels.

Features & How to Use Them:

  1. Conversation Page:

    • A new “Contact Engagement Score” section is now available in the right panel.
    • Users can view and update the Engagement Score for any contact directly from the conversation screen, making it easier to track and manage contact engagement in real time.

  2. Contact Smartlist:

    • New Column and Filter Addition: The published score profile is now a column in the Contact Smartlist. By selecting this column, users can view the Engagement Scores for all contacts.
    • Import and Export: Users can now import and export Engagement scores using the feature available on the smart-list page.
    • New Filter Bucket: A “Contact Engagement Score” filter bucket has been added. Users can apply filters on scores for the score profile with operators like Score empty, Not empty, Less than, Greater than, and In between.

  3. Contact Details Page:

    • A new “Contact Engagement Score” section is introduced in the left panel.
    • Users can view and update the Engagement Score for a contact from the contact details screen, offering a more comprehensive understanding of each contact’s engagement.

This update is part of our ongoing effort to provide more dynamic and insightful tools, helping you effectively manage and understand your contacts’ engagement levels. 🚀📊👥

Conversation AI Dynamic Intent - Enhanced Support for Booked Appointments

We’re excited to unveil a new dynamic intent-switching feature in our Conversation AI. This innovative functionality is designed to adapt to the immediate needs of your contacts, especially when they already have an active or confirmed appointment.

How It Works:

  1. Appointment Detection:

    • The system is now equipped to recognize when a contact has an active, confirmed appointment in the calendar.

  2. Intent Switch:

    • Upon detecting a confirmed appointment, the Conversation AI bot will automatically switch from the “Appointment” intent to the “General Support” intent. This ensures that the conversation remains relevant and provides value to the user.

  3. Contextual Conversations:

    • With the intent now focused on General Support, the bot can engage in more appropriate discussions. Whether it’s providing support, answering queries related to the appointment, or offering additional information, the interaction becomes more tailored and efficient.

This enhancement to our Conversation AI represents a significant step towards more personalized and context-aware interactions, ensuring that each conversation delivers the most relevant and timely support to your contacts. 🤖💬📅

Bulk Actions & Search for Uploaded Links in Conversation AI Bot Training

We’re introducing a set of powerful new features for bot training in Conversation AI to enhance efficiency and streamline the management of uploaded links.

Features:

  1. Multi-Select for Bulk Operations:
    • Multi-select URLs: You can now select multiple URLs simultaneously for bulk actions. This feature significantly speeds up the process of managing your URLs, making it more efficient and user-friendly.
  2. Bulk Delete:
    • Effortless Deletion: With just a click, you can delete multiple selected URLs. This is particularly useful for maintaining a clean and organized Uploaded Links table.
  3. Bulk Refresh:
    • Instant Updates: Refresh the training for several selected URLs at once. This ensures your bot is continually updated with the most recent information from your selected links, keeping it knowledgeable and relevant.
  4. Enhanced Search Functionality:
    • Search by URL or Title: This improved search function allows you to quickly find URLs by their web address or title. It simplifies the task of locating specific URLs in your table, saving you time and effort.


These new enhancements to Conversation AI are designed to make your bot training process more efficient and effective, ensuring that your bot remains a valuable and up-to-date tool for your interactions. 🚀🤖🔍🌐

Memberships

Memberships - Course Migrator

We’re thrilled to introduce a new feature designed to make your transition to our platform smoother and more efficient: the Course Migrator. This tool is specifically developed to facilitate the easy migration of your courses from competitive platforms.

Where to Access Migrator:

  1. Navigate to Memberships > Courses > Products.
  2. In the Create Product section, you’ll find an option to Import.

How to Import a Course:

  • Step 1: Create a Learner Profile

    • Set up a learner profile on the competitive platform and include all the courses you wish to import.
    • Enter the necessary credentials and select Import.

  • Step 2: Importing Process

    • After clicking on Import, the system will use your learner credentials to log in and initiate the course import.
    • You can track the progress and refresh for updates. If needed, you can cancel the process at any time.
    • You’re free to switch tabs during the import process.

  • Step 3: Successful Importation

    • Once the import is complete, the courses will be listed under the Products section.
    • The Import section will display the last updated status, indicating the completion of the process.

Important Notes:

  • The import will only include lessons that are already published and will not bring in videos or sub-categories within the courses.
  • Assignments, quizzes, and assessments are not part of the import.
  • The recommended themes for the Library and Product sections are Encore Site and Premier Product, respectively.

This Course Migrator is a significant step forward in ensuring that your shift to our platform is as effortless and comprehensive as possible, allowing you to continue delivering quality education without interruption. 🚀📚🎓

Affiliate Manager

Improved Affiliate Manager: Seamless Addition of New Affiliates

👀 What’s New?
  • Streamlined Affiliate Addition: The process of adding new affiliates is now more efficient and user-friendly.
  • Campaign Assignment On-the-Go: It’s now possible to assign new affiliates to existing campaigns as part of the creation process, enhancing both convenience and effectiveness.
  • Additional Info Page for Extra Details: A new page to provide further details about your affiliates, including the option to upload W-8 and W-9 forms, all in one centralized location.
  • Customize Referral IDs: Tailor unique referral IDs for your affiliate’s Referral Link to suit different campaigns, adding flexibility to your affiliate management.
🌟 How It Helps You:
  • Efficiency Boost: The revamped flow makes adding affiliates quicker and more intuitive, saving you time.
  • Campaign Precision: Direct campaign assignment during affiliate creation streamlines your strategy and ensures greater accuracy.
  • Centralized Information Hub: The Additional Info page serves as a centralized spot for managing extra affiliate details and necessary documentation, organizing your affiliate management process.
  • Flexibility in Referral IDs: The ability to customize referral IDs allows for tailored marketing strategies, offering you control and versatility in your affiliate program.
👷 How It Works:
  1. Navigate to the “Add” option and select “New Affiliate.”
  2. Input the affiliate’s Email and Name, and assign them to a Campaign.
  3. Choose “Done” to instantly add the affiliate or continue to the Additional Info page for more details and settings.
  4. On the Additional Info page, provide extra information and upload any necessary forms.
  5. Under Advanced Settings, customize the referral ID for the Affiliate’s Referral Link.
  6. Finalize by clicking “Done.”
  7. Access the affiliate portal directly or share the provided magic link.
👉 What’s Next:
This update marks the beginning of a comprehensive overhaul of the Affiliate Manager. Look forward to future enhancements such as automated payouts via PayPal, an improved campaign creation flow, multi-tier commissions, and more, all designed to provide a more powerful and user-friendly experience. 🚀🌐

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