Web chat is a great way to interact with customers and create a more personable experience. There are many benefits to using web chat, including increased sales, better customer service, and lower spending.
Web chat is becoming more and more popular among small businesses and businesses in general. It offers a variety of benefits for companies who want to engage with their customers. From increased customer satisfaction to increased sales, web chat software is the best way to get more sales, without spending more on marketing.
Provided that you use it in a flexible and centralised workspace, web chat is:
On top of all that, adding web chat to your website is quick and easy to implement.
In this blog post, we’re going to explore the benefits of web chat for small business and how it can improve your customer experience and conversion rates.
When compared to email and phone, 73% of customers were satisfied with the web chat. In contrast, 51% were happy with their email communication to the company. Lastly, 44% felt the same way regarding phone engagement with the business.
According to customer engagement data, 42 percent of customers prefer to leave contact information via web chat, making it the most effective lead-generation method.
According to the company’s performance statistics, web chat helped them convert clients at 3.5 times the rate of individuals who do not use the product. It’s worth highlighting, Virgin uses web chat to secure additional income and increase average order value rather than at the end of the sales funnel. For example, since the company began using live support, AOV has increased by 15% for those consumers who utilise it against those who don’t.
Using Modern, it’s easy to integrate web chat on your website and takes less than 5-minutes to set up. In fact, we will install the software on your website free of charge, and give you a 30-minute walkthrough, so your team can start increasing sales and customer loyalty right away.
Click here and book a free demo to see how our web chat solution can transform your business.